Privacy Policy

1. Introduction

Kracked Devs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including SUARA, KrackedDevs, and I.G.M.E solutions.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and company information when you register or contact us.
• Usage Data: Information about how you interact with our services, including access times and pages viewed.
• Voice Data: For SUARA services, voice recordings and transcriptions as necessary to provide the service.
• Technical Data: IP address, browser type, device information, and cookies.

3. Data Sovereignty & Ownership

For public-sector and government deployments, we follow a sovereignty-first approach:

• Data can be hosted on GovCloud or government-approved infrastructure.
• Government retains ownership and access control over their data.
• Privacy-by-design principles are implemented throughout.
• Only anonymised, aggregated signals are used for dashboards and insights.

4. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services.
• Process transactions and send related information.
• Respond to your comments, questions, and support requests.
• Monitor and analyze usage patterns to enhance user experience.
• Detect, prevent, and address technical issues and security threats.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. This includes access control, role-based permissions, audit trails, data encryption, and secure deployment practices aligned with industry standards and compliance requirements.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Data retention policies can be customized for enterprise and government deployments.

7. Third-Party Services

We may employ third-party companies and individuals to facilitate our services. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access your personal information.
• Right to rectify inaccurate data.
• Right to erasure (right to be forgotten).
• Right to restrict processing.
• Right to data portability.
• Right to object to processing.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact hello@krackeddevs.com.

Level 6, Menara Darussalam, 12, Jalan Pinang, Kuala Lumpur, 50450